Awhile back I posted about hearing from a lot of people who had purchased my book, Mixed Media Girls with Suzi Blu, from large retailers and that they hadn’t gotten the DVD that should have come with it. The first thing that happened afterwards was I received an email from my contact at the publisher (whom I hadn’t heard from since completing my book) chastising me for posting about it on my blog because they were getting complaint emails about it (and one of my old Facebook “friends” had run to them to tattletale). They also basically denied having anything to do with the missing DVDs. Don’t bother looking for the old post - they insisted I remove it, and I complied.
Imagine my surprise when the next email I received from them explained that they had run into a legal problem and had made the decision to remove the discs and give access to the video content online. They had just neglected to inform me about it whatsoever (better late than never, I suppose). “Oh, didn’t anyone tell you?” Uh, no, they didn’t. I still don’t have a clue exactly when they made the decision, but I do know that they handled it poorly and didn’t do a very good job of informing the people who had purchased my book because they still thought they should have gotten a DVD with it. In fact, Amazon got so many complaints about the missing DVD that they temporarily stopped selling my book themselves until they received updated information from the publisher.
Luckily, the new copies of my book no longer have a place for the DVD and the back cover tells the purchaser that they can access the video content online (the back cover also includes a bunch of ‘ads’ for books by other authors, LOL). I discovered this myself recently at Michaels. Well, this should at least lessen the number of complaints I receive from unhappy people buying my book and not getting the DVD that once had obviously been there. YAY!
Right after it came out, I purchased 100 copies of my book to sell at shows, and still have a few left. If you purchase one from my Etsy shop, you’ll receive an autographed copy that includes the DVD, and you’ll also receive a print of my choosing as a thank-you gift.